From setting up your profile to rewarding your first regulars, this guide walks you through the Lekka platform, step by step.
Your business profile is how customers find and recognise you in the Lekka network. A complete profile goes a long way.
Head to lekkacard.co.za/vendor/signup and follow the short setup: your details, your business, your location, your first reward and your logo and card colour. We’ll also email you a link to verify your address.
Go to Settings and fill in your business description, contact info, and social media links. Add your primary location, because this is how customers discover you. If you travel to your customers rather than working from a shop, tick No fixed location and give the area you cover instead of a street address.
Upload a logo and cover image, then choose a brand colour for your digital loyalty cards. This gives customers a familiar, branded experience every time they stamp.
Hit save and you're good to go. A complete profile is key to attracting new customers through Lekka search and your public business page.
A programme is the set of rules for your loyalty card, for example "buy 9 coffees, get the 10th free." You can run multiple programmes depending on your plan.
Click the Programmes tab in your dashboard navigation bar.
Hit the button to open the programme builder. You'll fill in a handful of details, and it takes less than two minutes.
Set a Programme Name (e.g. "Caffeine Club"), the Reward Name customers see when they complete the card (e.g. "Free Regular Coffee"), the number of stamps required, and whether there is a limit on how many times a customer can redeem it (leave it at unlimited for an ongoing loyalty card).
Open Advanced settings for the finer rules. Cooldown sets a minimum gap between stamps from your stamp code (3, 6, 12 or 24 hours); leave it on None if one order can earn several stamps. Stamps you add by hand from the Customers page are not affected. Reward validity gives customers a set time (6 to 24 months) to claim once their card is full. If it lapses, the reward and the stamps that earned it are forfeited and the card resets, with any extra stamps carried over. Customers see the deadline on their card and are reminded 30 and 7 days before, and it only applies to rewards earned after you switch it on. Milestone rewards add smaller treats along the way, like free fries at stamp 5 of 10. Show a reference puts a short code on the claim screen for matching against your till or booking system.
Your programme is now live. New customers who scan your QR code will be able to join and start earning stamps immediately.
Leave Show on public page on for a programme anyone can join. Switch it off to make the programme private: it is not listed on your public page, the Counter card or the signup chooser, and customers can only join by scanning that programme's own Join code from the QR Codes page. Use this for staff perks, VIP tiers or a club you invite people into.
Archiving takes a programme off every customer-facing surface and stops new stamps. Archived programmes are hidden on the Programmes page; click Show archived to see them again or restore one.
Lekka is built to be fast and flexible. There are three ways to get customers onto your programme and give them stamps.
Ready-to-print codes from your QR Codes page. Place them at your counter and customers scan with their phone camera or the scanner in Lekka. Three types to choose from (see below).
RecommendedSend your sign-up link directly to a customer's WhatsApp from the Customers page. Great for regulars you already know. The pre-filled message does all the talking for you.
Personal touchForgot their phone? Open the Customers page, search for the customer by name or email, open their profile and tap Add stamp. You can add several at once and note a reference.
At the tillWindow, table, flyers, social
New customers scan this to create an account and join your programme. It is safe to display anywhere customers can see, because scanning only opens the join page and never awards a stamp.
Private or members-only programmes
One join code per programme. Scanning joins that programme directly and skips the chooser. If you switch a programme's Show on public page toggle off, it becomes private: it is not listed on your page, the Counter card or the signup chooser, and this code is the only way customers can join it.
Behind the counter
You get one of these per programme, per branch, and anyone who scans one earns a stamp. Keep them out of public view and show them only to paying customers. If a code is misused, regenerate your codes to invalidate every one of them.
Click "Print" on any code on the QR Codes page to get a ready-to-display printout for your counter.
Once your programme is running, your dashboard gives you everything you need to stay on top of it.
Create limited-time offers with a promo code, start and end dates and terms. The offer shows on your public business page to everyone, but the code is revealed only to customers who have joined your programme, so a promotion is also a reason to join. You can broadcast one to your members too. Find this in the Promotions tab. Available on paid plans.
Message your members by email and in the app, from one screen. Start from a ready-written template or write your own, then choose who it goes to: everyone, customers one stamp from a reward, customers with a reward waiting to be claimed, people who joined in the last 14 days, or people who have not collected a stamp in over 30 days. Those groups are worked out from stamp activity, so there is no list to build.
The recipient count is the number who will actually receive it, not the size of the group. Anyone you messaged in the last 7 days is held back by the fair-use limit, and anyone who has turned off offers is excluded, with both deductions shown before you send. You can preview the exact email, send a test to yourself first, and every send asks you to confirm, because a broadcast cannot be recalled.
Each sent broadcast reports how many were delivered, opened and clicked. Open rates are approximate, since some mail apps load images automatically and others block them, so clicks are the more reliable signal. Visits counts members who collected a stamp within 7 days of the message. That records visits which followed the message rather than proving it caused them, but tracked over several sends it shows whether the effort is working.
View all your members, see their stamp progress, and export your data to a CSV file for other marketing efforts. Use the programme dropdown next to the filters to list only the members of one programme, and export while it is selected to get just that list. Open a customer to see each programme they are on; from there you can add or remove stamps, or take them off a single programme. Customers can't be deleted from your side: if someone asks to be removed entirely, email hello@lekkacard.co.za and we'll do it.
Track every reward claimed in the activity feed on your Dashboard, alongside today's count of rewards claimed. Customers self-redeem by tapping "Claim My Reward" and showing you the screen.
Update your business profile, location, brand colours, and contact details at any time from the Settings page. Changes take effect immediately. Businesses without premises can switch a location to No fixed location here at any point.
Turn your members into your marketing team: customers invite friends and you choose the reward each side gets. Available on selected plans. Read the full Refer a Friend guide for setup.
Give your team their own till logins with PINs and access levels, while billing and settings stay yours. See the Team accounts section below for the full walkthrough.
Invite happy customers to leave a Google review right after they collect a stamp, when the experience is fresh. Available from Growth up, in Settings under Google Reviews.
Claim a short lekkacard.co.za link for your page, grab website badges and social icons, and print counter assets that send customers to your programme. In Settings under Promote.
Let each person behind the counter sign in with their own name and 4-digit PIN, so the day runs on a shared till while you decide what each person can see. Billing stays private to you.
Go to Settings, then Team, and add each person with their name, an optional photo and job title, a 4-digit PIN, and an access level. Available from Growth up at R25 per staff login per month; your own login is free.
Sign in to the business account on the till device and it stays signed in. Not at the shop? Choose "Link this till" on the till's sign-in screen instead: it shows a short code, a staff member reads it to you, and you approve it from your own phone under Settings, then Team. The till signs itself in, and your password never touches it.
The till shows a "Who's working today?" screen, grouped by access level, with search for big teams. Each person taps their name and enters their PIN. After 10 minutes without activity the till locks itself back to that screen, and every stamp and redemption records who gave it.
Your owner PIN protects the "Continue as owner" door on that screen, so nobody at the till can wander into owner-only areas. Set it in Settings, then Team. Forgot it? Sign out and back in with your password, and you can set a new one.
Serves customers: gives stamps, confirms redemptions and looks up customers with contact details hidden. No reports, promotions, settings or billing.
Everything a till user can do, plus full customer contact details and insights. A good fit for shift leads.
Runs the day to day: promotions, programmes, broadcasts, branding, settings and exports. Billing and team management stay with the owner.
Each level comes with recommended settings, and you can switch any permission on or off per level in Settings, then Team, under Permissions. The owner always has full access, and the Team activity card on your dashboard shows who has been stamping this week and this month.
Won something? Show it off. Industry awards, accolades and accreditations can be displayed on your public business page, giving new customers independent proof of how good you are.
Awards appear in three places on your page
1. Your profile header
The Butcher & Son
Best Butcher · KFM 20262. Your awards section
Best Butcher
KFM Best of the Cape Awards
View announcement3. Your profile stats
3
Awards
In your dashboard, go to Settings and open Awards & accreditations. You'll find it in the Business group.
Enter the award title as it was given (e.g. "Best Butcher"), who gave it, and the year. Optionally pick a result (Winner, Finalist or Nominated) and add a link to the announcement so customers can verify it.
Upload the organiser's logo and it shows in place of the medal icon, instantly recognisable to customers. Please only upload a logo the awarding body is happy for you to use, like one from their website or media kit.
On paid plans, star your proudest award and it appears as a pill right in your profile header, next to your member count and rating. It's the first thing visitors see. Only one award can be featured at a time.
The free plan shows one award or accreditation, Starter shows three, and Growth and up show up to six. Drag to reorder them, use the "Show on profile" toggle to take the whole section off your page without deleting anything, and hit "View profile" to see the result live.
Your page only shows the awards section once you've added at least one award and "Show on profile" is on. Customers never see an empty section.
Quick answers to the things vendors ask most.
Display the Counter card. It is safe in public view because scanning it only opens the join page, so new customers can sign up themselves. Keep your stamp codes behind the counter and show one to a customer when they have paid, since anyone who scans a stamp code earns a stamp. Every code lives on the QR Codes page; the QR Codes button on the Programmes page and the QR icon on each programme take you there.
Yes. Edit the programme and switch Show on public page off. It is then private: it does not appear on your public page, the Counter card or the signup chooser. On the QR Codes page you will find a Join code for that programme, and scanning it is the only way to join. Customers already on the programme keep it.
Open the Customers tab and pick the programme from the dropdown next to the All, Active and Inactive filters. The list narrows to that programme's members and the stamp column shows their progress on it. Export while it is selected to download only those customers.
Open the customer from the Customers tab and find the programme card. Under the Add stamp and Remove stamp buttons is Remove from programme. Confirm and they are taken off that programme only: their account, their history and any other programmes with you are untouched, and they can rejoin later from zero by scanning the join code. Removing is limited to owners and managers. There is no way to delete a customer from your side: a customer taken off every programme is still a member, and still counts towards your plan's customer limit. If a customer asks to be removed from your business entirely, email hello@lekkacard.co.za and we'll do it for you.
Yes. Customers scan your code to check in and collect their stamp. The process takes less than 3 seconds and their stamp total updates instantly on their card.
Yes! Depending on your plan, you can run multiple programmes simultaneously, for example one for coffee and one for pastries. Each programme has its own stamp code, so the code a customer scans decides which card gets the stamp. New customers choose which programme to join when they scan your Counter card.
The customer's phone shows a "Reward Ready!" screen. They tap Claim My Reward and show you the screen at the till. You don't need to take any action, because the redemption is logged automatically.
Redemption is customer-initiated. When a customer's card is full, a "Claim My Reward" button appears on their phone. They tap it and show you the confirmation screen. You don't need to take any action. You can also check the Customers tab at any time to see who has a reward waiting.
Tick No fixed location when you add or edit a location, and the street address field disappears and stops being required. You still choose a province, town and suburb, because that is the area you cover, plus how far you travel from it (5, 10, 25 or 50 km). Your public page then shows that area with a circle on the map instead of a pin, and no directions link, since there is no premises to send anyone to. Everything else works the same: you still appear on the town and suburb pages, customers still find you by area, and your hours are labelled Operating hours rather than Opening hours.
Yes. The till device signs in to the business account once and stays signed in, and from there staff swap between themselves with their own 4-digit PINs. Setting up a new till does not need your password either: choose "Link this till" on its sign-in screen, have a staff member read you the code it shows, and approve it from your own phone under Settings, then Team.
Yes. Every team member has an access level (Till user, Supervisor or Manager) with sensible recommended settings, and you can switch individual permissions on or off per level in Settings, then Team, under Permissions. Billing and team management stay with the owner unless you switch them on for a level. See the Team accounts section above for the full walkthrough.
Yes. Go to Settings, then Awards & accreditations, and add awards from any year back to 2000. They appear on your public business page: one on the free plan, three on Starter and up to six from Growth. From Starter up you can also star one to feature it in your profile header. See the Awards & accreditations section above for the full walkthrough.
Set up your programme in under five minutes and start rewarding the customers who keep coming back.
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